For security reasons, a forgotten username cannot be restored. Create new user account and add the needed travel cards to it. A forgotten password can be restored by clicking on the “Forgot Password?” link.

Yes you can. You can also use our Nysse Mobiili application, where you can buy a ticket on your mobile device or contactless payment.

The minimum ticket product to be purchased is always a ticket for two zones. This model reduces the impact of a single zone limit on travel, as each ticket always includes at least one zone limit crossing.

All the trams and most of the buses have automatic air conditioning.

In older buses, the driver can set the temperature of the bus. Such buses have no cooling system, which means that the bus can get hot during warm weather.
In most new buses, the temperature is set to +22 °C in the summer. In the winter, passengers wear thicker clothing, which is why the temperature is set to +18 °C.

Repeatedly opening the large doors of the bus at stops creates a challenge in cooling. The cooling may not be able to keep up with the varying temperatures, which is why even the buses with air conditioning can get hot in the summer.

Passengers should not open the sunroofs of the bus but inform the driver. The sunroofs are for emergency exit and can be broken or detached if opened incorrectly. In that case, the passenger is liable for the cost of the repairs.

We recommend giving feedback on passenger comfort to the driver or later using an online form.

You can use your season ticket even if your age group changes during the ticket's validity. The price of a single ticket charged for the value of the travel card will change on the same day as your age group.

Example: You have purchased children's 360-day season ticket in January. You turn 17 on June and move on to the youth's age group (17-24 years old). You can use your season ticket also from June to December.

 

You need a ticket for three zones ABC.  The fare depends on how many zones you travel in, not how many times you cross zone borders.

Traffic disruptions are always regrettable, but missing a service or arriving early or late, for example, do not in principle entitle you to compensation. Alternative connections are usually available within a reasonable distance and within a reasonable time. You can search for an alternative journey in Nysse journey planner by using the route search. Even when planning your journey, it is worth keeping in mind that stop times at intermediate stops are estimated times of arrival and departure at the stop. Please also note that bus 103 at the airport will wait for a delayed incoming flight within its timetable, up to a maximum of 30 minutes. If the bus has already left, taxi fares will not be reimbursed.

In such cases, it is therefore not possible, in principle, to be reimbursed for taxi fares or other indirect costs incurred (e.g. late arrival for an event, trip or meeting, unused event or travel tickets, service charges, lost wages or fees).

However, liability for taxi expenses may be examined on a case-by-case basis if 

• the disruption was not accidental and minor. Nysse is also unable to prove that the traffic disruption was beyond its control (e.g. an unforeseeable traffic disruption that is beyond Nysse's reasonable control). 
• Nysse did not provide sufficient information about the disruption. Efforts will be made to inform about cancelled services in the journey planner.
• An alternative service was not available within a reasonable time and effort (e.g. the walking distance to the stop of the replacement service is unreasonably long). The assessment of reasonableness will be influenced by the availability of public transport in the area, but in general a 30-minute wait for the next service or a transfer to a substitute stop is considered reasonable.

f you think the threshold of error has been exceeded, you can send a complaint about the trip to Nysse using the feedback form. In the complaint, you should describe as precisely as possible what happened (time, stop, bus, etc.) and attach a receipt for the expenses incurred, for example a receipt for the taxi fare.

Each case will be assessed individually. If the threshold of error is deemed to have been exceeded, the compensation will generally be paid with a Nysse gift card, which can be used to pay in Nella.fi or customer service.

A safe and comfortable trip is created for everyone when we take each other into account. Traveling in just a bathing suit or without a shirt is not recommended for reasons of hygiene, for example.

Buy a single ticket for your trip using another payment method.

Check your purchase information from your Nella user account. Did you buy a ticket for the right card? Compensation for an extra charge caused by a Nysse service error (for example, a hardware failure) can be claimed from customer service. Complaints are always handled on a case-by-case basis.

The passenger is not transported free of charge without a valid reason. In the case of children in particular, drivers and ticket inspectors ensure that the child’s journey continues safely despite ticket problems.

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