Nella.fi manual

Create a Nella user account

To create a Nella account, you need your active email address. You can get more detailed instructions when registering in the Nella.fi online service. Once you have activated your user account from the link you received in the email, you can order or add travel cards to your account, purchase tickets for them, and track their ticket balances. You can also buy an electronic gift card from Nella, which is used as a means of payment at Nella or customer service.

Add travel cards to your account

Apply your own travel card to the account from Nysse customer register by strongly identifying yourself. Cards ordered from Nella will automatically appear in your account. You can see the ticket balance, purchase history and usage history of the card. The card retrieved from the register is identified by a golden key in the travel card information.

A travel card registered by others, such as a family member or a company, can be added by using the travel card number. This way you can only see the ticket balance of the card. The cards can be named as you wish. The names only appear in your Nella account, they are not saved in the customer register.

Holder-specific travel cards cannot be added to a Nella account and cannot be ordered from Nella. A holder-specific travel card can only be purchased from a customer service point.

Order a travel card

Order a travel card for yourself

1. Press the button + Buy or Add Card.
2. At Buy travel card for yourself, press Buy Travel Card. If necessary, identify yourself on Suomi.fi e-Authorizations.

Order a travel card on behalf of another person

1. Press the button + Buy or Add Card.
2. At Buy travel card on behalf of another person, press Buy Travel Card. Identify yourself on Suomi.fi e-Authorizations.

When you want to act on behalf of an underage child, your rights will be verified from the Population Information System using Suomi.fi e-Authorizations. If the child has a security ban or another guardian has a security ban, you will not be able to act on behalf of an underage child.

If you want to authorize another person to order a travel card on your behalf, grant an authorisation on Suomi.fi. On the Suomi.fi e-Authorisations service, you can also request authorization for yourself if you are ordering a travel card on behalf of another person.

The travel card will be posted within a few working days to the address you provide. Please also take into account the time required for postal delivery. The address must be in Finland and the subscriber must have a delivery agreement with the postal service. Before ordering, please read the ticket and payment terms of Tampere regional transport.

How to buy tic­kets

1. Select the travel card for which you want to buy a ticket.
2. Choose a ticket.
3. Add the ticket to cart. Continue shopping or pay your purchace.
   If you have a gift card or campaign code write it at the cart. The payment transaction must always be completed, even if the total amount is 0.00 euros.

Ticket types

• To buy value Select the zones and the amount of purchase: € 10 - 120. The card balance can be up to € 120 (old balance + purchase).
• To buy period Select the desired period and the zones.

Supported Tickets 

Supported tickets are tickets with a personal discount, such as employer-subsidized commuter ticket or school ticket. Select the travel card for which you want to buy a ticket and then choose Other benefits (for a school transport subsidy ticket, choose School transport ticket  supported by Kela).

Click the button and identify yourself in Suomi.fi -service. Users under the age of 18 will be identified by their personal identity code (note the exception: when purchasing the School transport ticket supported by Kela, a strong indentification is required). After the identification, you will see the supported tickets you are entitled to.

Always complete the purchase process in Nella, even if the price is 0 euros.

The supported tickets are not available in Nella Mobiili -app.

How to activate the ticket onto travel card

Information of your purchase will be transferred to the ticket devices within 2 hours of the payment transaction. The devices are at buses, trams, train station platforms and at the gates of puplic sports services.

Keep the travel card on the front reader of the device until the download and payment are completed. No receipt will be printed for the transaction.

The data will stay on the devices at least for two weeks. You can also activate your ticket within 2 months in the customer service. You must bring the travel card and your ID. Tickets cannot be transferred to the travel card as a remote service. The balance information of the travel card is updated within Nella within 24 hours.

Gift card

You can buy a digital gift card on Nella.fi. You will receive a code by email, that can be used to pay for purchases on the Nella.fi and customer service. You can give the code as a gift for anyone to use.

Select Buy Gift Voucher from the menu and enter the desired value (€10.00–120.00). Add the purchase to the cart and pay for it by the payment method of your choice.

When you are using the gift card, enter the code in the field provided in the shopping cart. You don't have to use the value at once. You can pay a part of your purchase with the code and other part with another payment method.

Is your Nel­la account loc­ked?

Nella's user account can be locked if you enter your password incorrectly too many times. A locked account can be opened

• by resetting the password or
• waiting 24 hours, after which you can use the old password.

If these steps do not open your account, start over and create a new user account. You can use the same email address as before to register, but you will need to change your username. A locked account will be automatically logged out if it is not opened within a year.

Other Nella functions

Travel cards

Select the travel card whose information you want to view. You will see the usage history of the travel card and the download information if the card has been added from the customer register. This information is not displayed for the travel card added with the card number.

Profile functions

Profile You can change the email address and phone number in your user details.

Customer register You will see your personal information stored in the customer register (authentication may be required). Your home address can be updated after your address is updated in the population information system. Please call or visit customer service. You can change your e-mail address and telephone number and they will also be saved in the customer register.

Purchases are displayed under the current Nella Nettilataus username for a maximum period of 12 months.

Notifications

You can set up automatic email notifications for the ticket balances of the travelcards added to your user account.  The notifications will be sent to the email address linked to your user account. Select

• the number of days remaining in a season ticket that will trigger a notification
• the remaining balance on a value ticket that will trigger a notification
• the Travelcards for which you want to set up notifications.

Notifications will not be sent if the Travelcard in question has a purchased ticket that is pending loading or use.