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Account-based payment system
The transition to an account-based payment system has begun
Nysse is now transitioning to an account-based payment system. The process is in progress and will proceed automatically in stages.
The change is made on the basis of card numbers at ticket devices in transport vehicles.
Customers do not need to do anything, and travel cards will not be replaced.
How do I know if my card has already been updated?
You can check the status of your travel card on the Nella.fi online service. You cannot see the change directly on the travel card itself.
An account-based travel card is shown in Nella as a white card on a light blue background, featuring the letter ‘N’.
If your card has not yet been converted to an account-based one, the image shown will be the same Tampere landscape featured on the travel card itself.
What are the benefits of an account-based travel card?
Use your ticket straight away A ticket purchased using the Nella.fi online service is ready for use straight away. The two-hour delay is removed.
You can close the card yourself A lost travel card can be closed and later reactivated on the Nella.fi online service without having to contact customer service. You can order a new replacement travel card to replace a closed one. Any ticket products on the closed travel card will be available on the replacement travel card.
You can change zones flexibly The default zones for a value ticket can also be changed after purchase.
How will the change affect other payment methods and tickets?
The change will not affect ticket sales and purchase channels or payment methods. The Nella.fi online service and resale points will continue to operate as normal. Nysse Mobiili, contactless payment and event tickets will also remain in use alongside the travel card.
Frequently asked questions
It is not possible to give a precise timetable or date to the transition of individual travel cards to an account-based system. The change will take place in stages. You can calmly wait for the change to take place.
You don't need to do anything, as the change will happen automatically. You cannot influence the timing of the change yourself, as it is done in the background system based on card numbers.
The change will not appear on the travel card itself, but you can check the status of your card via the Nella.fi online service. If the travel card is account-based, the image shows a white travel card on a light blue background, with a light blue letter ‘N’. The image on the traditional travel card is the familiar Tampere landscape.
Image of an account-based travel card in Nella.fi online service.
Travel cards are being converted in stages. During the transition period, some cards will still be traditional travel cards.
No, you cannot. The conversion is carried out automatically based on the card numbers.
No, you don’t. Existing travel cards will not be replaced.
No. You can buy and use tickets as normal.
More information